Contact MidwayLights

Have a question about your order, our products, or a commercial project? Our US-based support team is ready to help. We aim to respond to every inquiry within 4 hours during business days and 24 hours on weekends.

Send Us a Message

Please fill out the form below. To help us serve you faster, include your order number (if applicable) and specific details about your question.

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Other Ways to Reach Us

• Customer Support Email: store@midwaylights.com
• Media & Press: press@midwaylights.com
• Business Hours: Monday–Friday, 10 AM – 8 PM EST

Looking for a Quick Answer?

Many common questions can be answered instantly. Before contacting us, you might find your answer faster in these pages:

• Track Your Order – Check your real-time shipping status.
• Shipping Information – Delivery times, rates, and holiday guarantees.
• Returns & Refunds – 30-day return policy and instructions.
• Warranty Terms – Coverage details and how to file a claim.
• Frequently Asked Questions – Product usage, troubleshooting, and more.

Commercial & Bulk Inquiries

If you are a wedding planner, event coordinator, or commercial decorator looking for wholesale pricing, please email us directly at store@midwaylights.com with the subject line “Commercial Account Inquiry.” Our team will get back to you with a dedicated account manager.

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