Shipping Information
Shipping Service Commitment
We are dedicated to getting your holiday lights to you as quickly as possible and in perfect condition. Whether you’re decorating a cozy home space or preparing for a large-scale commercial project, we offer flexible shipping options to meet your needs.
Shipping Zones & Timeframes
| Shipping Zone | Standard Shipping | Expedited Shipping | Free Shipping Threshold |
|---|---|---|---|
| Contiguous U.S. (48 states) | 5-7 business days | 2-3 business days | Free on orders over $25 |
| Alaska/Hawaii | 7-10 business days | 3-5 business days | Free on orders over $50 |
| Canada | 7-12 business days | Not available | Free on orders over $75 |
| APO/FPO Military Addresses | 10-14 business days | Not available | Free on orders over $50 |
Note: Remote areas may require an additional 1-2 business days.
Shipping Rates
Standard Shipping Rates
- Orders $0–$34.99: $5.99
- Orders $35.00+: FREE
- Oversized items (e.g., tree lights over 6ft): Additional $8.00
Expedited Shipping Rates
- 2–3 Day Delivery: $12.99 (Contiguous U.S. only)
- Next-Day Delivery: $19.99 (Major cities only; order by 2:00 PM)
Order Processing Workflow
All orders go through a rigorous 6-step process to ensure quality:
- Order Confirmed
- Warehouse Picking (1 business day)
- Quality Check
- Professional Packaging
- Carrier Pickup
- Delivery Tracking
You will receive real-time Email/SMS updates at every milestone.
Key Milestone Notifications
- Order confirmation (immediate)
- Shipment notification (includes tracking number)
- Out-for-delivery alert (estimated delivery date)
- Delivery confirmation (includes photo proof of delivery)
Special Delivery Services
Commercial Project Delivery
- Dedicated logistics solutions for bulk orders
- Scheduled delivery windows (Monday–Friday, 9 AM–5 PM)
- White Glove Service (includes on-site unboxing and inspection): $49.00
Holiday Season Guarantee
- November 15 – December 20: All orders automatically processed as expedited (no extra charge)
- Orders placed by December 15 guaranteed to arrive before Christmas (Contiguous U.S.)
- Late delivery compensation: $10 store credit
Track Your Order
Log into your account to view real-time delivery status, or click the tracking link in your email. Our primary carriers include UPS, FedEx, USPS, and DHL (international). If you need help, visit our Contact Us page.
Delivery Issue Resolution
- Package delays: Automatic store credit or partial refund
- Damaged items: Free replacement shipped within 48 hours (see our Warranty Terms)
- Address corrections: Free before shipment; $5.00 interception fee after shipment
Frequently Asked Questions
How long does it take to process my order?
Orders are typically processed within 1 business day. During the holiday season (November 15 – December 20), we prioritize all orders for expedited handling at no extra charge.
Can I change my shipping address after placing an order?
Yes, address corrections are free before your order ships. Once the package is in transit, a $5.00 carrier interception fee applies. Please contact us immediately if you need to make a change.
What should I do if my package arrives damaged?
Please contact us within 48 hours of delivery with photos of the damage. We will ship a free replacement immediately. You can also review our Returns & Refunds Policy for more details.