Order Tracking
Track Your Lighting Journey in Real Time. From our warehouse to your doorstep, enjoy complete visibility every step of the way. We make waiting transparent and worry-free.
How to Track Your Order
Method 1: Account Tracking (Recommended)
- Log in to your account.
- Go to “My Account” > “Order History”.
- Click the order number to view real-time status.
Method 2: Email Link
Click the “Track Package” button in your shipping confirmation email—no login required.
Method 3: Carrier Website
Copy your tracking number to UPS/FedEx/USPS for direct lookup. International orders include customs clearance status.
Order Status Guide
| Status | Meaning | Estimated Time |
|---|---|---|
| Order Confirmed | Payment received, preparing for processing | Immediate |
| Warehouse Processing | Picking, quality check, packaging | 1 business day |
| Shipped | Package picked up by carrier, in transit | — |
| Out for Delivery | Within 50 miles of destination | 1-2 days |
| Delivered | Signed for—share your review! | — |
| Exception | Address issue/weather delay | Contact support |
Smart Notification Settings
Email Notifications (Enabled by Default)
- Order confirmation, shipment, out for delivery, delivered
SMS Alerts (Optional)
- Enter your mobile number to subscribe; standard messaging rates apply
Browser Push Notifications (Recommended)
- Real-time pop-ups without refreshing
- Supported on Chrome, Safari, and Firefox
Frequently Asked Questions
Tracking shows “Label Created” but no updates?
Your package is prepared and awaiting carrier pickup. Updates typically appear within 24 hours; holidays may cause delays.
Shows delivered but haven’t received it?
- Check porch, mailbox, or ask neighbors.
- Review the delivery photo (attached in email).
- Contact carrier customer service (phone on tracking page).
- Still missing? Contact us to launch an investigation (response within 48 hours).
International order stuck in customs?
Clearance typically takes 3-7 business days. We offer:
- Prepaid duties option (select at checkout to avoid delays)
- Customs documentation assistance (contact support for commercial invoice copies)
For more details, please read our full Shipping Information page or visit our Contact Us page.