Here’s the polished American English translation:
Service Commitment
Customer Support Response Times
- Live Chat: Average wait time 30 seconds, 95% resolution rate
- Email: First response within 4 hours (business days), 24 hours (weekends)
- Phone: Available 10 AM–8 PM EST, average wait time 2 minutes
Multi-Channel Support
- Live Chat (bottom-right corner of website)
- Email:
- Phone:
- Video Diagnostics (by appointment, for complex installation issues)
- Community Forum (peer-to-peer support, officially monitored daily)